Terms & Conditions
Tadano Lift Crew Loyalty Program
The Tadano Lift Crew program is the customer loyalty program which Tadano Oceania Pty Ltd (Tadano) operates throughout Australia.
By registering as a member, you agree that these T&Cs will apply to you in respect of the Tadano Lift Crew program.
These terms and conditions are important, and you should read them fully.
> There are two types of memberships:
- Tadano Lift Crew VIP members: Will have access to the Tadano Merchandise shop, exclusive promotions, Newsletter, and events.
- Tadano Lift Crew standard member: Access to newsletter, exclusive promotions, and events.
> Tadano Tokens will expire within 12months of token issue date (invoice date), unless otherwise specified through promotional campaigns.
> We may change, suspend, or terminate these terms and conditions or the Tadano Lift Crew program at any time. However, we’ll give you notice ahead of time on our website or via direct email.
> We may at any time without notice: - refuse your application to become a Tadano Lift Crew member;- withdraw or cancel membership facilities or member benefits; - reverse any member benefits, including your Tadano tokens; or - terminate your membership.
> To the extent permitted by law: we will not be liable to you in any way for any cause in connection with your membership and the Tadano Lift Crew Program; and our liability to you will be limited to either the costs of re-supply or repair, or reinstating the number of tokens or other member benefits in dispute.
Important contact details
The Tadano Lift Crew Store : https://tadanoliftcrewstore.com/
The Tadano Lift Crew contact: oceania.marketing@tadano.com
Eligibility
Membership is only available to Tadano Oceania Pty Ltd customers that meet the criteria below and those granted membership by Tadano Oceania Pty Ltd through promotional campaigns.
- Tadano Lift Crew VIP membership: This membership is only issued to Tadano Oceania customers who have purchased any one of the listed models below. Only 1 Account can be issued per Customer. A non-customer may be issued a VIP membership through promotional campaigns and separate T&C’s may apply.
- Tadano Lift Crew standard membership: This membership is issued upon registration to the Tadano Lift Crew Newsletter.
Tokens are issued as per new Tadano Crane purchase models below (Used Cranes Excluded). Token may also be allocated through promotional campaigns. These tokens are non-transferrable and cannot be exchanged for cash. Tokens can only be claimed through the Tadano Lift Crew website and are limited to the claimable items on the site.
(GR Models) Rough Terrain Crane 130t-700t |
Tier 1 |
(GR Models) Rough Terrain Crane 900t-1100t |
Tier 2 |
(GR Models) Rough Terrain Crane 1450t |
Tier 3 |
(GT Models) Truck Crains 300t -600t |
Tier 1 |
(ATF & AC Models) All Terrain Cranes 40t-50t |
Tier 1 |
(ATF & AC Models) All Terrain Cranes 60t-100t |
Tier 2 |
(ATF & AC Models) All Terrain Cranes 110t-700t |
Tier 3 |
(GTC Models) Telescopic Boom Crawler Cranes |
Tier 3 |
(CC Models) Lattice Boom Crawler Cranes | Tier 3 |
Tier 1 = $270 Tadano Tokens |
Tier 2 = $540 Tadano Tokens |
Tier 3 = $1080 Tadano Tokens |
Requirement’s members must be 18 years + and must be an Australian or NZ resident to be a VIP member.
Online Account Upon eligibility, Tadano will be in touch to set up an account to access your Tadano Tokens through the Tadano Lift Crew store website.
Limitations You will be able to select the items of your choice and also the QTY’s allowable based on your available tokens. Some items have QTY limitations for example: Crane Models have a limit of 1-2 units per token issue date (Invoice date or promo token issue date).
Ordering can only be done through the online shop either by the member or by the Tadano Marketing Team on the members behalf.
Refunds & Returns No refunds or returns will be accepted except for when goods are faulty, damaged or the wrong items were incorrectly dispatched.
Shipping Fees No shipping fees will be charged to the member unless otherwise specified.
Purchase a member cannot purchase merchandise using other means besides the Tadano Tokens.